Shipping Policies

Order & Shipping Policy

Orders are processed within 1–3 business days.
Shipping typically takes 3–7 business days depending on location.
Tracking information will be sent once the order ships.
Please make sure your shipping address is correct — we are not responsible for packages delivered to the wrong address provided by the customer.

Due to the nature of our products (glass & fragile items), all sales are final.

We do not accept returns or exchanges for:

We take great care in packaging, but if your item arrives damaged:

You must contact us within 48 hours of delivery with:
✓ Order number
✓ Photos of the damaged item
✓ Photos of the packaging

Once approved, you will receive a replacement or store credit.

Orders cannot be cancelled once they have shipped.
If you need to cancel, message us within 2 hours of purchase.

If you have questions or concerns, contact us:
📧 Email: info@shilohcreation.com